Personalized Map Posters: FAQs

Choose a place, add your text and see your design in a live preview. Select your poster size and choose framed or unframed. When everything looks right, place your order. We’ll print your poster and deliver it to your chosen address.

Choose between “Where We Met” and “Where I Was Born”. Celebrate the place where your relationship began, or create a birthplace map poster for yourself or someone special. Each poster features a minimalist map of one location.

Search for an address, city or landmark anywhere we have map coverage. You can then adjust the map to focus on the spot that matters to you. Map detail varies by location, so check the preview before ordering.

Each poster shows one location. To celebrate the birthplaces of different family members, create a separate poster for each person.

A location pin marks your selected spot. The address and geographic coordinates appear below the map, alongside your personalized text.

Add a title, such as a name or names, and a subtitle, such as a meaningful date. The address and geographic coordinates are added automatically based on your selected location.

Your poster is printed from the design you approve, including your chosen map and text. Printed colors may vary slightly from those on your screen because of screen settings and the paper used.

We print the text exactly as you approve it. Please check all names, dates, spelling and the map location carefully before placing your order.

In the US and Canada: 8 × 12, 12 × 16, 16 × 20, 18 × 24 and 24 × 36 inches. In the EU: A4, 30 × 40, 40 × 50, 50 × 70, 61 × 91 and 70 × 100 cm. You see the sizes for your country first, and you can switch in the size step. Our poster sizes match standard frame sizes, including popular IKEA frames.

We print on [confirmed paper type, finish and weight].

We currently offer one paper option, selected for our map designs. Other papers and finishes are not available.

Yes. Choose an unframed poster or add a frame for a finished look. The frames we supply are not IKEA frames.

Yes. Our poster sizes match standard frame sizes, including popular IKEA frames. Simply choose a frame that matches the poster size you order.

Choose from [confirmed frame colors and materials]. Available frame options are shown when you create your poster.

No account is required. Enter your email address at checkout, and we’ll send you an order confirmation with a secure link to your order details.

Payments are securely processed by Stripe. Available payment methods are shown at checkout and may include credit and debit cards, Apple Pay, Google Pay and Klarna, depending on your location and device.

Yes. Your order total is shown at checkout before you complete your payment. Prices in the EU include VAT, prices in the United States and Canada are shown without sales tax, and shipping is free.

We’ll send a confirmation email once your payment is complete. If it hasn’t arrived within a few minutes, check your spam folder. If you still can’t find it, contact support@postermoose.com.

Yes. Enter the recipient’s delivery address at checkout. A where we met poster makes a personal anniversary or wedding gift, while a birthplace poster can celebrate a new baby, a birthday or a family member’s story.

We currently deliver to the United States, Canada and all 27 EU countries. We're working on adding more countries.

Shipping is free on every order.

Most orders arrive within 5 to 10 days in the US and Canada and 4 to 12 days in the EU, counted from payment and including printing and delivery.

We work with a network of print partners and aim to produce your poster close to its delivery address whenever possible. The production location depends on your chosen product and destination.

Normally not. Your poster is printed close to its delivery address, usually in your own country, so customs duties don't normally apply.

If your estimated delivery date has passed, email support@postermoose.com with your order number. We’ll check the delivery status and help resolve the issue. If your parcel is lost, we’ll send a replacement free of charge.

If a parcel is returned because the delivery address you provided was incorrect, additional shipping charges may apply.

Every poster is personalized with your chosen location and text, so we don’t accept change-of-mind returns. This does not affect your statutory rights if your order is faulty, damaged or not as described.

Email support@postermoose.com with your order number and clear photos of the issue. If possible, include photos of the packaging too.

We’ll arrange a replacement at no extra cost or a full refund for the affected item. Please contact us as soon as possible so we can help.

The same applies if the printed map or text differs from the design you approved. Small differences between screen colors and printed colors are normal.

Contact support@postermoose.com immediately with your order number and the change you need. Production begins shortly after payment, so changes cannot be guaranteed. If your poster hasn’t entered production, we’ll do our best to update it.

Contact support@postermoose.com as soon as possible. If production hasn’t started, we’ll do our best to cancel your order. Once your personalized poster is in production, cancellation is no longer possible.

Email support@postermoose.com with your question and, if relevant, your order number. We aim to reply within [confirmed response time] on business days.

Yes. You can display your poster in your office, shop or other business premises.

Poster Moose is run by Yaygoo AB, a creative studio based in Stockholm, Sweden.